Frequently Asked Questions
Choose a category:
How long does delivery take?
Delivery is usually 2-3 working days from date of order. Please note that in the case of EFT/bank transfer payments, your order will be shipped on the date that payment reflects in our bank account.
Is my credit card transaction safe and secure?
Yes, our payment gateway is Sage Pay which uses "3D secure". Sage Pay complies with Verified by Visa and Master Card Secure Code which are global programs designed to make transacting on the internet safer and more secure for both buyers and sellers.
What other payment options do you offer?
You can pay using either credit card (Visa or MasterCard) or via EFT/Direct Transfer.
Where do you deliver?
We deliver directly to your door at any address in South Africa
Can I purchase your products from a physical store?
Yes, many of our products are available for retail purchase at selected hairdressing salons nationwide. Please contact us for a stockist in your area.
I am a hairdresser or salon owner. Where can I get a pricelist or product catalogue?
You can contact us on (011) 664 8409 or email@example.com for volume pricing and special offers for salon owners and hairdressers. We would also be more than happy to send a sales representative to visit you at your salon.
What are your payment terms?
We are strictly COD (payment reflecting in our bank account prior to delivery)
I am a hairdresser and would like to see a sales representative.
We would be very happy to meet you. Kindly send us an email with your salon name, contact person, telephone number and physical address to firstname.lastname@example.org